IT Network Manager
With total assets exceeding $2.5 billion and a financial team of over 350+ dedicated banking professionals covering 17+ locations, First Dakota National Bank continues to grow. We are seeking a skilled and experienced IT Network Manager for our Yankton or Sioux Falls location to oversee and enhance the Bank’s IT communication systems, including Cisco networking, VoIP technologies, and cloud infrastructure. The ideal candidate will also manage IT communication projects, ensuring that solutions align with business objectives, are cost-effective, and meet regulatory standards. Hours include Monday-Friday 8-5/7-4 with after hours monitoring and support.
Key Responsibilities
Network Administration:
- Manage and maintain Cisco networking infrastructure, including routers, switches, wireless controllers, and firewalls.
- Ensure network security, reliability, and scalability across all Bank locations.
- Monitor network performance and implement improvements as needed.
- Provide technical support for Cisco networking equipment.
System Administration:
- Assist in managing VMWare solutions.
- Assist with managing various Windows Server and Linux-based virtual appliances.
- Assist in monitoring system performance and implement improvements as needed.
VoIP Systems Management:
- Configure, maintain and troubleshoot VoIP systems to ensure seamless communication across the organization.
- Integrate VoIP solutions with existing infrastructure and ensure compliance with industry standards.
- Assist in providing technical support, monitoring performance, and implementing improvements for VoIP solutions as needed.
Cloud Solutions:
- Design, deploy, and manage cloud-based systems in alignment with the Bank’s needs.
- Optimize cloud services for scalability, security, and cost-efficiency.
- Collaborate with vendors to ensure cloud integrations/services are reliable and secure.
Project Management:
- Plan and execute assigned IT projects, while ensuring they are delivered on time and within budget.
- Define project scope, milestones, and deliverables while coordinating with cross-functional teams.
- Conduct risk assessments and implement mitigation strategies for project success.
Compliance and Documentation:
- Ensure all IT communication systems comply with regulatory and industry standards.
- Maintain accurate documentation of system configurations, processes, procedures, and updates.
Training and Support:
- Provide training for staff on IT communication tools and technologies.
- Assist with IT help desk tickets as needed.
- Provide support for communication-related issues and escalate as necessary.
Education/Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 5 years of experience in IT communication systems, networking, or similar roles.
Key Skills
- Cisco Networking: Expertise in configuring and managing Cisco routers, switches, wireless controllers, and firewalls.
- VoIP Technologies: Hands-on experience with VoIP platforms, call center systems, and troubleshooting.
- Cloud Solutions: Proficiency in deploying and managing cloud-based systems (e.g., AWS, Azure).
- Project Management: Proven ability to manage IT projects from conception to delivery.
- Technical Proficiency: Strong understanding of TCP/IP, SIP protocols, QoS, ACL, MPLS, SD-WAN, VPN technologies, and network security best practices.
- Problem-Solving: Exceptional analytical and troubleshooting skills.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
Preferred Qualifications
- Experience in the banking or financial services industry.
- Knowledge of ITIL (Information Technology Infrastructure Library) practices.
- Familiar with compliance requirements specific to financial institutions.
- Industry certification(s) is a plus.
- CCNA or CCNP certification.
- PMP or similar certification
- Experience in Active Directory/EntraID, SSO, MFA, iPhones/iPads, mobile device management solutions, Mac OSX operating systems, ticketing systems, Microsoft Office/O365, and Windows solutions.
Other Requirements
- Valid driver's license.
- Live within 30-45 minutes of the Yankton or Sioux Falls area.
- The position will provide on-call support/monitoring rotation during non-bank hours. Some duties may require hands-on onsite access during non-banking hours. Regular working hours are from 8:00am – 5:00pm, Monday through Friday.
Personal skills
- Excellent internal/external customer service
- Reliable
- Self-motivated
- Team orientated
- Trustworthy
FIRST DAKOTA offers competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel and 401(k). Successful applicant must pass pre-employment screening including credit history and criminal background.
Interested candidates may apply online at www.firstdakota.com/careers.
First Dakota National Bank is an Equal Opportunity Employer
Member FDIC
