Olson’s Pest Technicians – Yankton, SD (In-Office Only)
Are you organized, quick on your feet, and energized by helping people? Do you enjoy a role where every day looks a little different and you’re trusted to solve problems, keep things moving, and make things happen?
Olson’s Pest Technicians is looking for a Customer Service Agent to join our growing team. This is much more than answering phones. Our Agents help own the customer experience from the initial conversation through scheduling, service coordination, and ongoing support.
What You’ll Do:
Customer Service & Scheduling
- Serve as a primary point of contact for customer calls, emails, service questions, and troubleshooting.
- Manage the schedules and routes of an assigned group of Pest Management Professionals (PMPs).
- Build monthly PMP schedules and coordinate day-to-day service changes.
- Follow through on customer and scheduling issues to make sure they get resolved.
- Work with fellow Agents to help handle overflow calls and customer needs across our service area.
Sales & Customer Growth
- Help prospective customers choose the right pest control services.
- Identify sales and upsell opportunities during customer conversations.
- Explain services, pricing, and expectations clearly and confidently.
- Schedule new services and complete the necessary customer setup.
- Help retain existing customers when concerns or cancellation requests arise.
Account & Administrative Support
- Set up and maintain customer accounts, services, and schedules in PestPac.
- Keep accurate account notes, documentation, and customer information.
- Process payments and assist with basic billing questions.
- Work closely with PMPs, Service Managers, and fellow Agents to keep customers serviced and routes productive.
You’ll succeed here if you:
- Take ownership and follow things through to completion.
- Enjoy solving problems instead of simply passing them along.
- Communicate confidently and build rapport quickly.
- Can juggle calls, scheduling, sales opportunities, and administrative work without losing accuracy.
- Adapt quickly when priorities change.
- Are hungry to learn, improve, and take on greater responsibility.
- Work well independently while also jumping in to support the team when needed.
Preferred but not required:
- Customer service experience
- Scheduling, dispatching, or route coordination experience
- Inside sales experience
- PestPac or other CRM experience
- Experience in a fast-paced service environment
Compensation
- $20–$22 per hour starting
- Plus commission on qualifying sold and completed revenue
- Opportunities for advancement as knowledge, performance, and responsibility grow
Benefits
- Health, dental, and vision insurance after 90 days
- 401(k) with safe harbor after 180 days
- PTO and sick time after 90 days
Our typical hiring process includes:
- Complete the Indeed application and screening questions
- Complete a short Spark Hire video screening
- Complete Olson’s Pest Technicians’ official employment application
- Participate in an interview, preferably in person
- Receive a contingent offer of employment
- Complete a background check prior to your start date
- Complete a drug screen on your first day
This is our typical hiring process and may be adjusted based on the position or circumstances.
Why Olson’s?
Since 1966, Olson’s Pest Technicians has been committed to protecting health, property, and the environment. Our Agents are at the center of making that happen by taking care of customers, supporting our field team, and making sure the details get done right.
If you like people, problem solving, organization, and a day that moves quickly, we want to talk to you.
Physical & Mental Requirements
- Ability to sit, talk, and work on a computer for extended periods.
- Maintain attention to detail while managing multiple priorities and interruptions.
- Think critically, solve problems, and make sound decisions within established company processes.
- Communicate clearly and professionally with customers and staff.
Ready to Apply?
If you want a role where customer service, problem solving, scheduling, sales, and organization all come together, we want to talk to you.
Apply through Indeed or complete our application at:
https://www.800kilbugs.com/about-us/careers
Become part of a team committed to protecting man’s health, property, and environment since 1966.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position requires spending much of the workday on the phone with customers while simultaneously working in scheduling, customer accounts, and other computer systems. Are you comfortable working in this type of environment?
- This role combines customer service, sales, scheduling, problem solving, and administrative/data-entry responsibilities rather than specializing in only one of these areas. Are you comfortable being accountable for all of these functions?
- Are you comfortable discussing pricing, recommending services, asking customers to purchase, and being measured in part on sales performance?
- Do you have experience in phone-based selling?
Education:
Location:
- Yankton, SD 57078 (Preferred)
Work Location: In person
